La utilización de los servicios o la contratación de productos en www.guasch.es suponen la aceptación de las siguientes condiciones generales:

1.- Acceptance and Availability of the General Purchase Conditions

By accepting this contract, you declare:

A) That you are of legal age and have the capacity to contract,

B) That you have read and accept these general conditions.

These general conditions (hereinafter, "the General Conditions") govern the legal relationship arising from the contracting processes between the users-customers (hereinafter, "Customers") of the e-commerce website located at www.guasch.es, owned by GUASCH HERMANOS, S.L. Customers accept these General Conditions from the moment they use, contract, or acquire any product. This document can be printed and stored by the Customers. www.guasch.es will always respect the General Conditions accepted by the user at the time of purchase, and we provide the email address webcontact@guasch.es for customers to ask any questions regarding the General Conditions or request a copy in case of loss.

2.- Modification of the General Conditions

GUASCH HERMANOS, S.L. may modify the General Conditions by notifying Customers sufficiently in advance, with the aim of improving the services and products offered through www.guasch.es. By modifying the General Conditions displayed on the website www.guasch.es, the duty of notification is considered fulfilled.

In any case, before using the services or contracting products, the General Conditions should be consulted.

3.- Description of Products and Services

Exchanges and Returns

Due to the nature of our products and for hygiene reasons, returns will be rejected for any item that shows signs of having been tampered with in any way. Exchanges and returns must be made in the original packaging and with all labels intact. All items must maintain their original conditions and will be inspected. Any item purchased through this website can be returned in the following cases:

  • The product is damaged or defective.
  • The product delivered does not match the order.

Right of Withdrawal: If the return is motivated by the first or second case, the company will cover the return and reshipping costs. Shipping costs for the original order will never be refunded or compensated.

Returns must be made in the original packaging with all labels to the following address:

Vivace Alfred Nobel, 11-13 Pol. Ind. Valldeoriolf 08430 La Roca del Vallés - Barcelona

The conditions related to exchanges and returns do not apply in the case of exercising the right of withdrawal. After receiving the order, if the customer is not satisfied, the company allows for exchanges (size) or returns within 15 working days, starting from the receipt date. The 15-day period is based on the date indicated on the delivery note. These conditions apply as long as the item has not been used, damaged, or lacks its original packaging. Only size exchanges for the same item are allowed.

The item, along with a copy of the invoice, should be sent by mail to:

Vivace Alfred Nobel, 11-13 Pol. Ind. Valldeoriolf 08430 La Roca del Vallés - Barcelona

If the returned product is out of stock, the customer will be offered the option to exchange it for a similar product, wait for the same item to be restocked, or cancel the order. In the latter case, the customer will be refunded the purchase amount to the provided bank account.

GUASCH HERMANOS, S.L. is not responsible for the return shipping costs and advises using certified mail or return receipt.

The company will accept a new order of equal or lower cost to the returned item, within 90 days from the return date, excluding the possibility of a refund.

Right of Withdrawal

You have the right to withdraw from this contract within a maximum period of 14 calendar days without justification. The withdrawal period expires 14 days after the day you acquired physical possession of the goods.

To exercise the right of withdrawal, you must notify:

Vivace Alfred Nobel, 11-13 Pol. Ind. Valldeoriolf 08430 La Roca del Vallés - Barcelona

Your decision to withdraw from the contract through a clear statement (e.g., a letter sent by mail).

You can also notify your right to withdraw by email to webcontact@guasch.es.

You may use the withdrawal form below, though its use is not mandatory.

Withdrawal Form Model

To: Vivace Alfred Nobel, 11-13 Pol. Ind. Valldeoriolf 08430 La Roca del Vallés - Barcelona webcontact@guasch.es

I hereby notify you that I withdraw from my sales contract for the following good/service with reference number (*)

Order placed on () / received on () Name of the consumer and user(s) Address of the consumer and user(s) Signature of the consumer and user(s) Date and place (*) Strike out if not applicable.

Consequences of Withdrawal

If you withdraw, we will refund all payments received from you, excluding the shipping costs of your order and any additional costs resulting from your choice of a delivery method other than the standard delivery option we offer.

GUASCH HERMANOS, S.L. is not responsible for return shipping costs and recommends using certified mail or return receipt.

The maximum period for making this refund is 14 calendar days from the date we are informed of your decision to withdraw.

The refund will be made using the same payment method you used for the initial purchase, unless you have expressly agreed otherwise. In any case, you will not incur any costs as a result of the refund.

We may withhold the refund until we receive the goods or until you provide proof of their return, whichever happens first.

You must return or deliver the goods directly to:

Vivace Alfred Nobel, 11-13 Pol. Ind. Valldeoriolf 08430 La Roca del Vallés - Barcelona webcontact@guasch.es

You will bear the direct return cost of the goods. You will also be responsible for the decrease in value of the goods, from the time you receive them until you inform us of the withdrawal, resulting from any handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The product offer on www.guasch.es is indefinite, but may be modified, rectified, or canceled without prior notice to regular or occasional users and consumers.

The civil liability of www.guasch.es for the products supplied is limited to the amount of the products. The user or consumer waives any claims against www.guasch.es for any reason regarding dissatisfaction with the purchased products, including failures, slow access, or errors on the website, including data losses, or other information on the user’s computer or network accessing www.guasch.es.

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